Power BI Support

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Service Outage/Degradation

No known issues: Power Bi Is running smoothly

Awareness
We are experiencing a temporary issue where some users may not be able to update their Apps or Content packs. Engineers are aware of the issue and are working on a fix. Next Update @08/21/2017 12:30 PST
Users will not be able see or use the blue row-level security bar in the Power BI service when testing their roles. When testing roles for row-level security, users will be able to test individual roles as normal, but once they are in the role testing mode, they won't be able to switch between viewing different roles or using the "Back to Row-Level Security" option. As a workaround users can either test out roles using the Power BI Desktop or can continue to use the Power BI service by using their browser's back button to go back to the security page and test a different role. Engineers developed the fix and in process of deploying it. Next Update @ 08/25/2017 17:00 PST

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Top issues and questions

  • 1.

    What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.  
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".
    • Is your data stored in OneDrive?  
      Power BI checks OneDrive for changes to your data once an hour.  If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes.  Learn more about refresh for data in OneDrive.
    • Are your tiles out of date? 
      Tiles for direct query data sources are refreshed once every ten minutes.
  • 2.

    The AS Connector won't install or I can't connect to data.

  • 3.

    I get an error refreshing data with the Power BI Personal Gateway.

    Please take a look at our Personal Gateway troubleshooting guide for more information.

  • 4.

    I need help signing up for Power BI.

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.